Purchase information

Delivery times

Our products are sent by express courier and delivered normally within 60 hours (5 working days). Please note that your order request requires a certain amount of time to be processed in our warehouses: a maximum of 2 working days.In case of Nautilium 4 product or Nautilium 7 product, the delivery could take more time depending on state of stock at time of ordering.

Transport charges

We applied different transports rates according to countries and weight of the goods. Delivery for Eu countries is meant door to door.

Customer service

The "CONTACT US" link appears on the top right hand corner of all pages. Please feel free to contact us for any query. In compliance with our company policy, we shall promptly deal with any queries relating to the contents of our NAUTILIUM site. Please also note that we use approved couriers who apply a package tracking system: we know the exact location of your package at all times.

Right to cancel

The products sold on www.nautilium.com are subject to the regulations stated by Law Decree no. 50 of 15 January 1992 which gives the right to the consumer to cancel his/her order within seven days from receiving the product purchased. This right allows the buyer to return to the seller the product purchased, as long as it is in the same original conditions, and to be refunded the cost of the product purchased.


1) make sure you have the following information: original purchase document (invoice number and date) or shipping documents, bank details for bank transfer (sort code, invoice holder's current account no.).
2) Send a registered letter with return receipt requested stating that you wish to exercise your right to cancel your order and entering all the information mentioned above.
3) Carefully package the product in its original package in order to prevent any damages.
4) Send the product carriage prepaid to the following address: MyClose Srl – Via Crippa 13 – 23896 Sirtori (Lc). MyClose Srl will refund the amount shown on the invoice, excluding associated charges (art.8, paragraph 3, Law Decree n.50 of 15/01/1992) within 30 working days.

Privacy information

Privacy information compliant with art.13 of Law Decree 196/03 on personal data protection. Your e-mail address will be handled electronically and treated confidentially. The data owner is MyClose S.r.l. Via Crippa 13- 23896 Sirtori (Lc) VAT no. 03606670135. The list of data handlers can be requested at the following address info@myclose.net. Please note that you can exercise your rights stated in art.7 of Law Decree 196/03, including checking, deleting and updating your data, by contacting the data owner: MyClose S.r.l. Via Crippa 13 - 23896 Sirtori (Lc).

Secure server

To ensure maximum security, all on-line commercial transactions use the server protected by the Banca Popolare di Milano KeyClient circuit.